Customer Complaint & Grievance Redressal Policy

Level 1: Submitting a complaint for the first time

If you have any questions or concerns about our services that require urgent intervention, you can get in touch with us in the following ways.

Level 2: Escalation to Nodal Officer

If the resolution provided at Level 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of our access channels mentioned below. Please share the previous complaint number while accessing these channels

Lodge a Complaint
Write to Us / Call Us:

For Banking, Cards & Third-Party Products (including Insurance & Investments)

Mr. A Sharma (Nodal Officer)

OPUS Center 47, Central Road, Opp. Tunga Paradise Hotel MIDC Andheri (East), Mumbai 400093

Email ID: nodal.officer@indusind.com

Level 3: Escalation to Principal Nodal Officer

If the resolution provided at Level 2 (For Banking, Cards & Third-Party Products including Insurance & Investments) does not meet your expectation, you can approach our Principal Nodal Officer through any of our access channels mentioned below. Please share the previous complaint number while accessing these channels

Lodge a Complaint
Write to Us / Call Us:

Ms. D. Sidhwa (Principal Nodal Officer)
OPUS Center, 47, Central Road,
Opp. Tunga Paradise Hotel MIDC
Andheri (East), Mumbai 400093
Tel. No. (022) 6155 3705
Email ID: pno@indusind.com

Contact Details of the Central Banking Ombudsman Office

Address: Centralised Receipt and Processing Centre (CRPC),
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh – 160017

Online Portal: https://cms.rbi.org.in

In case complainants have any queries on RB-IOS or desire information relating to their complaints lodged through the above methods, can reach the Contact Centre of RBI at toll-free 14448 (currently available from 9:30 am to 5:15 pm on working days) in Hindi, English and nine regional languages (Bengali, Gujarati, Kannada, Odia, Malayalam, Marathi, Punjabi, Tamil and Telugu).

If the resolution provided at Bank does not meet your expectation or is not resolved at the bank level within a month., you can approach Banking Ombudsman office.

Contact Details of Insurance Ombudsman & IRDAI Bima Bharosa for Insurance Complaints

Insurance Ombudsman Details

Online Portal: https://www.cioins.co.in

IRDAI Bima Bharosa

Address: Insurance Regulatory and Development Authority of India Consumer Affairs Department - Grievance Redressal Cell.
Sy.No.115/1, Financial District, Nanakramguda,
Gachibowli, Hyderabad - 500 032
Online Portal: https://bimabharosa.irdai.gov.in
Email: complaints@irdai.gov.in
Toll-Free: 155255 / 1800 4254 732

If you are not satisfied with the resolution of your insurance complaint, you may approach the Insurance Ombudsman having jurisdiction over your State for the redressal of your grievance. For more details kindly refer to the CIO website at https://cioins.co.in/Ombudsman for the list of Ombudsman.