Indie for Business - Digital SME Banking Solutions

With AA+ Crisil and ICRA rating, IndusInd bank is one of the safest banks for opening fixed deposits. Investors can choose between flexible tenures ranging from 7 days to 10 years according to their needs and deposit capacity.

On maturity, the principal amount and the interest component accrued can be credited to the designated current account specified and the payout instructions given at the time of the booking the FD. In the app, you have the flexibility to set the payout instructions at the time of FD booking, as per your requirements.

Yes, if you an Individual or a Sole Proprietorship, the same will be available to view and manage on the app. You can modify the maturity instructions and do partial / full withdrawals.

If you are an Individual or Sole Prorietorship, you can add the nominee details from the app or web portal, at the time of FD/RD creation.

Yes, for Individual and Sole Proprietorship accounts, you can withdraw your FD before maturity. However premature withdrawals may attract a penalty. For more details, please click here.

The minimum tenure for an RD account is 12 months and the maximum is 10 years.

No, it is not permitted to change the tenure and installment due date, (auto debit date). We request you to open a new Recurring Deposit with the desired due date and tenure.

Yes, if you are holding an Individual or Sole Proprietorship account, you can withdraw your RD before maturity. However, premature withdrawals may attract and penalty. For more details, please click here.

Once you are on the account statement screen, you can toggle between your accounts to see the statement for the selected account

The account details are available on the cards, visible in the top section of the landing page. Further, it can be accessed via the 'At your fingertips' and the Hamburger menu sections.

Statements are available for Current Accounts, Overdraft Accounts and Cash Credit Accounts.

Transactions are displayed on screen in a reverse chronological order i.e. most recent transactions are listed on top. You also filter your transaction list based on credit/debit type and on custom date filters

Yes, the app offers both - PDF and Excel formats for downloading statement, ensuring accurate and up-to-date transaction data in the chosen format.

Yes, You can filter the statements on the basis of Date, Payment Mode (NEFT/IMPS/RTGS/UPI) and Credit/Debit Transaction Type. However, filters will not be applicable to downloaded statements.

You can further "Sort" your statements by the ascending or descending order of the date of transaction

You can use the following transaction types to make online payments:

1. IMPS (Immediate Payment Service): upto INR 5 lakhs per day

2. NEFT (National Electronic Fund Transfer):  No maximum limit, subject to the channel's defined maximum limit

3. RTGS (Real Time Gross Settlement Service): Minimum of INR 2 lakhs, subject to the channel's defined maximum limit

4. BBPS (Bharat Bill Pay System): No maximum limit, subject to the channel's defined maximum limit

5. Tax Payments (GST and CBDT): No maximum limit, subject to the channel's defined maximum limit

No, it is not mandatory to add a beneficiary for making payment. You can make use of 'Quick Pay' feature for payments upto 50K per day to any unsaved account by entering their bank details only

You can start making payments to your beneficiary after 30 minutes of adding them successfully on the platform.

For a given entity, Daily transaction limit will depend upon your Turnover updated withinbank. The per transaction limit for a user is limited to 25L.​

You can set up standing instructions / recurring payments from the payment dashboard by adding beneficiary details and specifying the debit cycle for the payments to be scheduled. Frequency of debit can be either "weekly", "monthly" "yearly". You can also choose to modify existing standing instructions, put them on hold or delete them.

You can make bulk payments only if you have access to the feature. You can simply upload the transaction details using the file template provided on the platform. In case you don't have access to the bulk payments, you can contact your RM or nearest branch for the same.

There is no separate limit for bulk payments. The value of transactions which are provided in the upload file should be within the per transaction and per day limits defined for your entity.

Currently Bill Payments is only 'Active' for Individual and Sole Propriterships. If you are from other entity types, the feature is enabled and will come in future

You can navigate to bill payments page and select credit card option. After that you need provide your credit card number and mobile number through which we shall fetch your credit card bill.

You have 4 options to pay the bill pay - Full payment, minimum amount, oustanding amount (which includes full payment and current outstanding amount) and custom amount as per your choice. The amount shall be visible in the app, you only need to select and pay the amount through your current account

If you are Private or Public limited firm In case you do not already have a bulk payment access.

Also if you happen to ave any of the below:

1. 1. Active OD account or
2. 2. Trade related services or
3. 3. You had bulk payment active on Indus Direct (Registered on the platform Post May 2024)Bulk payment feature will be automatically activated

In case you don't come under any of the above conditions, you can raise the request for activating Bulk Payment feature with your RM or Branch by filling up the UAF and providing a request letter on behalf of your entity/firm. Bank will conduct a due diligence to check whether your requirement for bulk payment is justified or not and will accordingly process your request.

From the list of accounts listed, select the account for which you want the statement. Thereafter, select the period of statement and choose the medium as "Download" or "Email"

To download Interest certificate for the account go to Loan section. Select the Loan account for which you want the interest certificate and the corresponding Financial Year.

You can view the interest rate under the 'Manage Loans' section and selecting the required Loan Account

Repayment schedule for Term Loans can be downloaded under manage loans option for the selected Term Loan

Click on 'View detail' in the Loan card visible under Loans section

Under 'Manage Loans' option of your loan, the Overdue amount will be reflected automatically

You can raise requests under the 'Service Requests' module in the Hamburger menu. Please follow the prompts to fill out the necessary details, submit the request, and you will receive a confirmation.

You can track the status of your service request by logging into your banking app and navigating to the 'Service Requests' section. Here, you will find a list of your submitted requests along with their current status.

You can block/unblock debit card temporarily or hotlisting (permanently blocking the debit card) in real-time via the 'Manage Cards' section under Debit Cards module.

Yes, debit card pin can be reset in real-time via the 'Manage Cards' section under Debit Cards module.

Positive Pay is a fraud prevention mechanism introduced by the Reserve Bank of India (RBI) to enhance the security of cheque-based transactions. It requires account holders to provide key information about the cheques they issue to their banks like cheque number, amount, date, and payee name to the bank before these cheques are honored for payment.

You can click on 'Transaction' icon under 'Service Request' module and then click on 'Positive Pay' button. Further, you will need to provide necessary details to register for Positive Pay.

Yes, you can click on 'Transaction' icon under 'Service Requests' module and then click on 'Cheque Stop Payment'. Please provide the necessary details to log the stop payment request. You can track request on the app.

Yes, you can navigate to Service Request section in the hamburger menu and then click on 'Cheque Management' button under which 'Order Cheque Book' button is present. Upon clicking the button you can select the current account for which you need the cheque book and the number of cheque books. You can also track the delivery status of cheque book.

Yes, you can navigate to Service Request section in the hamburger menu and then click on 'Cheque Management' button under which 'Delivery Status of Cheque Book' button is present. Upon clicking the button you will be able to view the current status of the cheque book delivery along with request and tracking number (AWB number).

Yes, you may navigate to service request page and then click on update profile button. Post that you need to specify the new Email address and provide OTP confirmation to get your personal email ID updated in the bank.

Click on 'Collect' button at the bottom navigation bar. The app will automatically detect if you are registered as a merchant with the bank. If not, it will ask you to complete the merchant onboarding process.

Click on 'Collect' button at the bottom navigation bar and follow the onboarding instructions. After providing all necessary details you will receive a communication within 1 to 2 days regarding status of your application and post that you may start collecting money from your customers.

You can collect money from QR codes which can be scanned by your customers or via POS device where customer can make payment from credit or debit cards. There is an additional method to collect money by sending collection links to your customers. Please check your plan to view the available methods.

You may collect money either via the physical copy of the QR placed at your establishment or generate QR code from the app. To view QR in the app, press the 'Collect' button at the bottom of the screen after you login and then either press 'My QR' button or 'Dynamic QR' button. Your customer only needs to scan the QR code and can make the payment from any payment app installed on their device.

With My QR customer will need to enter the amount themselves after scanning the QR code. However with Dynamic QR, you will need to enter the amount and customer only needs to scan and pay the amount.

You can share payment links with customers by clicking on 'Collect' button and then clicking on 'Create Link' button. After entering required details a collection link will be generated which can be sent to your customer through whatsapp and other sharing platforms. Customers will be able to make payment through their preferred method by clicking on the payment link.

Khaata is a digital wallet service through which you can manage and track credit purchases made by your customers. It allows you to set limits for each customer separately as per your business need and send them Payback reminders allowing you to increase your sales and customer retention.

Click on 'Collect' button and press the 'Khaata' icon to avail the service. You will need to take OTP confirmation from the user as a one time activity, post which you can easily record subsequent customer transactions.

Click on 'Collect' button and you will be redirected to merchant home screen. On the home screen, press 'Transactions' button, post which you will be able to view all the payments made by the customers to your account.

Transaction refers to the payments done by customers for the goods or services offered by you. Bank settlement refers to the amount which is actually credited into your current account after deducting the charges as per your active plans. Kindly note that each transaction is credited into your current account on T+1 working day.

A transaction is the payment made by customers for your goods or services. Bank settlement is the amount credited to your current account after deducting applicable charges based on your active plan. Please note, settlement amount is credited to your current account on the next working day (T + 1).

Payment done by customers is credited into your current account on T+1 working as per bank's guidelines. If you have not received the payment into your account after T+1 working day (excluding bank holidays and weekends), please reach out to our customer care for more details.

Yes. Click on the 'Collect' button and then click on 'Merchant Profile' to view your current plans and charges.

To raise a request for a paper roll, you have two options. First, you can click the "Collect" button at the bottom navigation bar to view all services and then select "Request for Paper Roll." Alternatively, you can navigate to the "Service Requests" section via the hamburger menu, select "Merchant Services," and then press "Request for Paper Roll" to submit your request.

To raise a service request for an additional device, you have two options. First, click on the "Collect" button at the bottom navigation bar. From there, press "Request for Additional Device" to submit your request. Alternatively, you can navigate to the "Service Requests" section by pressing the hamburger menu, then select "Merchant Services," and finally press "Request for Additional Device" to raise the request.

To raise a service request for assistance with your problem, you have two options. First, Click on the "Collect" button at the bottom navigation bar. From there, press "Report an Issue" and enter the details to raise the request. Alternatively, you can navigate to the "Service Requests" section by pressing the hamburger menu, then select "Merchant Services," and finally press "Report an Issue" to enter the details and raise the request.

No additional documents are required to register for merchant services. You only need to have a current account in IndusInd bank and need to complete the on-boarding journey by providing the necessary details to avail the collection services. The entire registration process can be completed within the app.

Merchant collection services are not available for BFIL account holders of the bank.

Yes, there is an option to add sub users with collector role. All such users will be redirected directly to the merchant collection section in the app and will not be able to view other sensitive information about the entity in the app.

After login into INDIE for Business, navigate to merchant section by clicking "Collect" or "Merchant" in the footer. Then press the bank settlements tab to check the UTR of the combined settlement into current account against all the collections received on the previous working day.

Payment summary reflects the total collections recieved on the day and get updated everytime you land on the screen. There is also an option to press the refresh button post which the collection amount for the day will get updated.

Once you navigate to the merchant services in the service request section, there is an option to apply filter on the status of the service request. You may filter and view all services which are either in initiated or pending or closed state.

Monthly settlement statements can be readily downloaded for previous three month by navigating the merchant services page and pressing download settlement statement. These statements are also sent on the registered Email address. Additionally you may also subscribe to receive the settlement statements on daily or weekly basis by providing your input after pressing download settlement statement.

Once you navigate to the merchant collection page by clicking the "Merchat/Collect" button in the footer, you need to press the "Bank Settlements" tab. Under this tab you will find details pertaining to the credit into your current account against the collections along with the UTR number which can be matched against the UTR number of a transaction in the account statement. Also you may press the show settlement details button to view the collections against which the settlement amount was credited on T+1 day

You may download the monthly settlement statements of previous three months instantaneously by pressing the download settlement statement in merchant services page. Additionally you may subscribe to get weekly or monthly settlement statement on your registered email ID.

Yes, some billers allow you to schedule your bill payments for recurring payment. Click on 'Bill Payment' icon under 'At your fingertips' section and select the biller for which you want to schedule the payment. After entering the details the option to set recurring payment will appear as soon as first bill payment is done successfully.

You can only pay bills through your IndusInd Bank's current account

To stop autopay for a biller, click on 'Bill Payment' icon under the 'At your fingertips' section and navigate to "My Billers" section. Select the biller for which the auto pay is set up. Click on 'Disable Auto Pay' button to stop automatic recurring payment.

Click on 'Bill Payment' icon under the 'At your fingertips' section and click on 'Transactions' button. Select the transaction for which you would to raise the dispute and click on 'Raise a Complaint' button to provide necessary details.

You may navigate to hamburger menu and press on "Share Ratings and Review" to provide rating and share feedback which will allow us to improve our services. Additionally there are some set criteria based on which you shall be asked to provide rating and reviews to help us improve.

You can currently make payments against challans generated both on CBDT and GST Portal.

Tax Payments with Challan - You can make payments for pre-generated challans of both CBDT and GST,  where you have selected  the payment mode selected as NEFT/RTGS at the time of Challan generation. You can simply enter the Challan no. and Amount and authenticate via OTP to make the payment.

Challans of this nature can be made via both Indie for Business App and Web portal.

Tax Payments without Challan (Only on Web) - You can make on the fly payments during challan generation on GST and CBDT portal by selecting "Internet Banking" as the mode of payment and IndusInd as the preferred Bank. On continuing, you will be redirected to another portal where you will get to see "Indie for Business " as one of the options.

You should select and proceed basis which then will take you to the "Indie for Business" web portal login screen. You should enter your login credentials and upon successful authentication you will get to see all the challan details against which you need to make the payment. You must verify the details and then proceed with OTP authentication to submit the challan payment request.

You can make the Income Tax Payment on the app by selecting CBDT tax payment option on the Home screen post login. You will have to enter the Challan no. and respective Amount to proceed with payment of the same.

(Please note: IndusInd bank does not take responsibility of any duplicate payment for challan payments being made via NEFT, RTGS mode)

You can make the Income Tax Payment on the app by selecting GST tax payment option on the Home screen post login. You will have to enter the Challan no. and respective Amount to proceed with payment of the same.

(Please note: IndusInd bank does not take responsibility of any duplicate payment for challan payments being made via NEFT, RTGS mode)

The payment must be completed within 15 minutes. If the timer expires, the session will close, and you must return to the EPFO portal and initiate the payment again.

This means no bank accounts are mapped to the selected profile. Please select another user profile OR contact your Relationship Manager to activate/update accounts.

Some accounts may be disabled due to insufficient balance, account restrictions, inactive or blocked accounts. A message will be shown below the account indicating the reason.

Yes, you will see a confirmation message asking if you want to retry.  Select ‘Yes’ to continue with the payment.

It means the EPFO challan was already paid earlier. Duplicate or repeat payments are not allowed for the same TRRN.

This means the payment session has exceeded the allowed time window. Please re-initiate the payment from the EPFO portal.

If the OTP is incorrect, you get 3 attempts to submit the correct OTP. After 3 failed attempts, your account will be temporarily locked for 30 minutes.

A success page will confirm Payment amount and Challan reference number

If the Checker does not approve before EOD, the payment request expires and must be re-initiated from the EPFO portal. A fresh approval is required.

These are EPFO payment requests that you must approve as a Checker. If the payment is not approved by EOD it will expire and the payment will have to be re-initiated from the EPFO Portal.

These are payment requests created by you or your team, but waiting for another checker to approve them.

A notification will be sent User can see the ‘notifications section’ to view alerts sent to them

This section lists all EPFO payment requests that are ‘Approved’, ‘Rejected’ or ‘Expired’

This section lists all EPFO payment requests that are ‘Approved’, ‘Rejected’ or ‘Expired’

The Checker is determined based on your company’s account access setup with IndusInd Bank.

Digital Rupee is an RBI initiative where, merchants can apply collect money in the form of Digital Rupee token. This digital money will be credited to Merchant Wallet and will be settled to merchant bank account at the end of the day.

For more information visit- https://www.indusind.bank.in/in/en/business/payment-solutions/cbdc.html

The Digital Rupee feature is currently only available for IBL merchants who have availed UPI QR/POS machine from the bank

To apply for Digital Rupee Wallet, please reach out to customer support at indie@indusind.com. We do not source applications digitally at the moment.

As a merchant, you can only collect money in the form of digital token. Money can collected from customer with DIgital Rupee QR which is available on the app or phyiscal QR sticker

To apply for Digital Rupee QR sticker physical copy, please reach out to customer support at indie@indusind.com.

This feature allows MSMEs to make payments for pre-generated custom duty challans directly through the app in a secure and convenient manner.

Any app user who has a valid ICEGATE-registered Challan (pre-generated) issued by the Customs department can use this feature to pay custom duties online.

You can generate and download your Challan from the ICEGATE portal. This Challan No. will be used in the application to make the payment

Currently app supports NEFT and RTGS for Custom duty payment

Yes , if the customer only has maker rights he will be able to create a custom duty payment request . This payment request will be executed only when the checker approves it.

You can view your customer ID by navigating to "My Profile" section under the hamburger menu

You can change the default profile by navigating to the Entity Details section under "My Profile". You cansee all the entities that you are mapped to. You can click on the toggle button against the entity which you want to setup as the default profile. This will change the default profile. Next time when you login, you will directly land upon that Entity profile.

When making a payment on the merchant website, select Indusind Bank under the Net Banking payment option. On the bank landing page, choose "INDIE for Business" from the bottom banner and log in to continue the transaction.

Ensure that: You have selected Indusind Bank or Indusind Bank Retail as the Net Banking option. You are accessing the latest version of the page/browser. You are an eligible business banking user. If the issue persists, retry after refreshing the page.

Currently, only users with the Checker role having Maker rights who can self-authorize are supported for Shopping Mall/PA-PG payments through Indie for Business.

After login, you must: Select the appropriate business profile. Select the account from which the payment is to be made. Complete OTP authorization. If any of these steps are incomplete, the payment cannot proceed.

After login, you must select the appropriate business profile. The account may: Not be mapped to your user profile. Have insufficient permissions. Be restricted from transactions.

Yes. After login, you can select the account from which you wish to make the payment, subject to your access rights and available balance. You can click on refresh to fetch latest balance.

Please: Wait a few minutes and try again. Check network connectivity. Verify that your registered mobile number is active. Request a fresh OTP if the option is available.

Generate a new OTP and complete the authorization process again. For security reasons, OTPs are valid only for a limited time.

Possible reasons include: Incorrect OTP entry. OTP timeout. Network interruption. Merchant session expiry. Please retry the transaction and check your account statement before attempting another payment.

After successful authorization, a success confirmation screen will be displayed. You will then be redirected back to the merchant website.

Please: Check your account balance or transaction history. Verify the order/payment status on the merchant website.

In rare cases, payment confirmation may be delayed between the bank and merchant systems. Wait for some time and recheck the merchant order status. Do not make a duplicate payment immediately. Contact customer support if the issue remains unresolved. Refund is processed within 2-5 days.

No. The currently supported user persona is Checker with Maker rights who can self-authorize, and the payment is completed through OTP authorization by the logged-in user.

This may happen due to: Session timeout because of inactivity. Browser refresh or closure. Network interruptions.

Once the OTP has been successfully submitted and the transaction is processed, the payment cannot be cancelled through the payment flow. For refund-related requests, please contact the merchant directly.